Stuck? Let's get you unstuck.

Sign in with the account you used to buy. On the Mac App Store, use Restore Purchases; a direct purchase follows your account, so signing in is enough. Still nothing? Email us with the address you paid with and we'll sort it out.

If you bought through the Mac App Store, Apple handles refunds: request one at reportaproblem.apple.com. If you bought directly from us, write to support and tell us what went wrong - we'd rather fix the problem, but we won't argue about a refund.

Download Peakloom on the new machine and sign in with the same account - Pro follows your account, not your hardware. Your projects and exports are ordinary files, so copy them across the way you copy anything else.

On macOS, drag Peakloom from Applications to the Trash. On Windows, use Settings, then Apps, then Uninstall. Downloaded AI models and preferences live in the standard per-user application data folder - Application Support on macOS, AppData on Windows - so delete the Peakloom folder there to remove those too.

No, and neither does the app for the most part: editing and every on-device AI feature run on your machine. Only Generative Fill and Rotate Object call a server, and only when you click them. We see a file only if you choose to attach one to an email, which we ask for only when the file itself is the problem.

Email support with your Peakloom version, your OS, and the steps that reproduce it. A reproducible bug usually gets fixed in the next build; a vague one takes several rounds of email first, so the detail is worth the two extra minutes.

Yes, and it's the most useful mail we get. Send it to the same address, or reply to us on Threads. Tell us the problem you're trying to solve rather than the button you want - it usually leads somewhere better.

Write to the same address with "security" in the subject line and we'll treat it as urgent. Please give us a chance to ship a fix before you publish anything.